Returns & Exchanges
At Premio Inc, we stand behind the quality of our high-performance electronics and offer a 30-day return window for all products in their original condition. We strive to ensure your technical requirements are met with every purchase or provide a seamless exchange process.
Initiate a Request
Contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA) form.
Package Your Hardware
Securely pack the item in its original anti-static packaging and box, ensuring all cables, manuals, and components are included.
Ship to Service Center
Affix the provided RMA label to the exterior of the package and ship the unit to our designated inspection facility.
Inspection and Refund
Our technicians will verify the hardware's condition and functionality, after which your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing